Privacy Policy

Effective Date: 12 May 2025

Elizabeth Ingram Jewellery & Craft ("we", "us", or "our") is committed to respecting your privacy and protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us online.

1. Information We Collect

We may collect and process the following types of personal information:

  • Identity and Contact Information: Name, email address, phone number, delivery address.

  • Payment Information: Billing address, payment card details (processed securely via our payment processor).

  • Technical Data: IP address, browser type, time zone settings, operating system, and other technical information collected through cookies.

  • Usage Data: Information about how you use our website and interact with our content.

  • Marketing Preferences: Your preferences for receiving marketing from us.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Communicate with you about your order or account.

  • Improve our website and customer experience.

  • Send marketing communications (if you have opted in).

  • Comply with legal obligations.

3. How We Share Your Information

We will never sell your data. We may share your personal information with:

  • Service providers: Payment processors, couriers, website hosting platforms, and marketing tools.

  • Legal authorities: When required to comply with the law or enforce our terms.

All third-party service providers are contractually obliged to keep your data secure and only use it for specified purposes.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.

5. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request erasure of your data.

  • Object to or restrict certain data processing.

  • Withdraw consent to marketing at any time.

To exercise these rights, contact us at: hello@elizabethingram.co.uk

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

7. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Elizabeth Ingram
Email: hello@elizabethingram.co.uk